Front Desk Supervisor - Hilton Westshore

Mr C. Hotels; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Hilton Tampa Airport Westshore is seeking a Front Desk Supervisor to lead the front desk team at our Tampa, FL hotel. You will ensure proper staffing, supervise agents, and maintain a high standard of guest service.

The role requires hands-on MICROS system management, strong communication, and the ability to work nights, weekends, and holidays. You will coordinate with housekeeping and engineering to meet guest needs and ensure smooth check-in and check-out processes.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Strong work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Enjoy working as part of a team to provide great guest experiences.
• In-office role with computer-based tasks.

Responsibilities

• Staff front desk: interview, hire, supervise, train, and schedule front desk staff.
• Be proficient in front office duties and perform duties as needed.
• Manage MICROS system and daily transactions.
• Check AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering to handle guest requests and maintenance needs.
• Greet guests and check them in/out promptly and professionally.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Tools

MICROS system

Job description

Front Desk Supervisor - Hilton Westshore

#26-2357

Tampa, Florida, United States

Location Description

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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