Hotel Front Desk Supervisor - Guest Experience Leader

Hotel Indigo - Vancouver Dwtn.; Vancouver (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid vacation

Health insurance

Holidays

IHG benefits

Job summary

Indigo One, LLC is seeking a Front Office Supervisor to support the Front Office Manager and General Manager in delivering attentive, courteous service and maximizing room revenue. You will guide front desk operations, ensure guest satisfaction, and manage daily duties with a proactive, team-driven approach.

The role requires 2–3 years of hotel experience, a HS diploma, strong communication, and the ability to perform well under pressure.

Qualifications

• 2–3 years of progressive hotel experience is required.
• High School diploma or equivalent is required.
• Supervisory experience is preferred.
• Ability to convey information clearly and work under pressure.

Responsibilities

• Assist Front Office Manager and General Manager in daily operations.
• Ensure friendly, efficient service before arrival and during stay.
• Maintain guest relations and handle VIP requests.
• Monitor front desk tasks, logs, and messages daily.
• Oversee check-in/out processes and shift compliance.

Skills

Customer service

Supervisory experience

Clear communication

Problem solving

Stress management

Education

High School diploma

College coursework

Job description

Indigo One, LLC is seeking a Front Office Supervisor to support the Front Office Manager and General Manager in delivering attentive, courteous service and maximizing room revenue. You will guide front desk operations, ensure guest satisfaction, and manage daily duties with a proactive, team-driven approach.

The role requires 2–3 years of hotel experience, a HS diploma, strong communication, and the ability to perform well under pressure.