Hotel Front Desk Supervisor

Fairfield Inn by Marriott Downtown SLC; Utah; On-site; USD 23,000 - 26,000; Full time

Job summary

Fairfield Inn by Marriott Downtown SLC is seeking a Front Desk Manager to lead our front office team and uphold outstanding guest service standards. You will supervise reception staff, enforce hotel policies, and coordinate with the general manager on occupancy and financial reporting.

The ideal candidate has experience in hospitality, strong customer service orientation, and a proven leadership mindset. This role emphasizes positive attitude, reliable communication, and hands-on management of

Qualifications

• Experience in bookkeeping is strongly desired.
• High school diploma or GED is required.
• Excellent management, communication and multitasking skills are required.
• Over 2 years of experience in hospitality front desk/office management is preferred.
• 1 year of hospitality industry experience is preferred.

Responsibilities

• Hire, train, and supervise front office staff to deliver exceptional guest service and uphold hotel policies.
• Manage front desk budget and order necessary office supplies.
• Greet guests, answer questions, and handle complaints by phone or in person.
• Lead front desk operations to ensure an exceptional guest stay.
• Generate occupancy reports and compile financial information for the general manager.

Skills

Bookkeeping

MS Word

MS Excel

Management

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service,

Responsibilities

• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Hold responsibility for the front desk budget and order any necessary office supplies
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
• Generate occupancy reports and compile financial information for the general manager

Qualifications

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Applicants must have a high school diploma or GED
• Possess excellent management skills, communication skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• 1 year of previous experience working in the hospitality industry

Compensation: $17 – $19 hourly