Hotel Front Desk Supervisor Full-time Year-round

The Sebastian - Vail - A Timbers Resort; Vail (CO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Free onsite parking

F&B discount

Spa discount

Retail discount

401K with Match

PTO

Medical insurance

Dental insurance

Vision insurance

LTD/STD

Life insurance

Accident coverage

Critical illness coverage

Employee dining room

Job summary

The Sebastian Vail, a Timbers Resort, is seeking a dedicated Hotel Front Desk Supervisor to lead the front desk team and deliver exceptional guest experiences year-round in Vail, Colorado. This full-time role requires strong communication, organization, and a passion for hospitality excellence.

Responsibilities include supervising operations, training staff, coordinating check-ins/outs, addressing guest concerns, and maintaining accurate records.

Qualifications

• Experience supervising a front desk or similar role in hospitality.
• Strong customer service and welcoming demeanor.
• Excellent written and verbal communication.
• Proficiency with hotel management software and office tools.
• Ability to train and mentor staff and manage a diverse team.

Responsibilities

• Supervise daily front desk operations ensuring efficient, friendly service.
• Train and mentor front desk staff, fostering teamwork.
• Coordinate guest check-ins/check-outs and handle special requests.
• Monitor guest feedback and address concerns to maintain high satisfaction.
• Maintain accurate records for occupancy, reservations, and transactions.
• Collaborate with management to implement policies enhancing guest experience.
• Ensure front desk area is organized and stocked with necessary supplies.
• Participate in hiring and performance evaluations for front desk staff.

Skills

Front desk supervision

Customer service

Leadership

Communication skills

Problem-solving

Team motivation

Flexible hours

Tools

Hotel management software

Computer applications

Job description

Position Overview

We are seeking a dedicated and customer-focused Hotel Front Desk Supervisor to lead our front desk team and provide exceptional service to our guests. This full-time, year-round position is ideal for an organized individual with excellent communication skills and a passion for delivering outstanding hospitality experiences.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient and friendly service
• Train, mentor, and assist front desk staff, fostering a positive and team-oriented work environment
• Coordinate guest check-ins and check-outs, handling any special requests or issues promptly and professionally
• Monitor guest feedback and address any concerns or complaints to maintain high levels of customer satisfaction
• Maintain accurate records and reports related to room occupancy, reservations, and financial transactions
• Collaborate with hotel management to implement and enforce policies and procedures that enhance the guest experience
• Ensure that the front desk area is tidy, organized, and fully equipped with necessary supplies and promotional materials
• Participate in hiring and performance evaluation processes for front desk staff

Qualifications

• Proven experience as a front desk agent or in a similar supervisory role within the hospitality industry
• Exceptional customer service skills with a warm and welcoming demeanor
• Strong leadership abilities and the capability to manage and motivate a diverse team
• Excellent communication skills, both written and verbal
• Proficiency in hotel management software and computer applications
• Strong problem-solving skills and the ability to remain calm under pressure
• Availability to work flexible hours, including weekends and holidays, as necessary

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

Equal Employment Opportunity Statement

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug‑free workplace.