Front Desk Manager

Fairfield Inn & Suites Newport Cincinnati; Newport (KY); On-site; USD 22,000 - 25,000; Full time

Job summary

Fairfield Inn & Suites Newport Cincinnati is seeking a front desk manager to deliver exceptional guest service and supervise staff. You will be the face of the operation and responsible for ensuring guest satisfaction and adherence to hotel policies.

You will engage with guests in person and over the phone, oversee hiring, training, and supervision of front office staff, and manage the front desk budget while generating occupancy reports for the general manager.

Qualifications

• Experience in hospitality front desk or similar role preferred.
• Strong customer service and communication skills required.
• Ability to multitask and supervise staff effectively.
• High school diploma or equivalent is required.

Responsibilities

• Engage with guests in person and over the phone, address questions, and resolve complaints.
• Gather occupancy data and generate reports for the general manager.
• Oversee front desk budget and order office supplies as needed.
• Hire, train, and supervise front office staff to uphold guest service standards.
• Direct front desk operations to ensure excellent customer service.

Skills

Customer service

Staff supervision

Communication

Multitasking

Hospitality industry experience

Education

High school diploma or GED

Tools

MS Office

Job description

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.

Responsibilities:

• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

Qualifications:

• Bookkeeping skills and experience with MS Office a plus
• Showcase exceptional multitasking, communication, and management skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Must possess a high school diploma or equivalent certification (GED)
• Hospitality experience of at least 1 year is required for this role

Compensation: $16 - $18 hourly