Guest Service Agent - Front Desk Associate

Southwest Hospitality Management LLC; Flagstaff (AZ); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation

Sick leave

Employee travel discounts

Job summary

Holiday Inn Express Flagstaff is seeking a full-time Guest Service Agent - Front Desk Associate in Flagstaff, AZ. You will warmly welcome guests, manage check-ins/outs, reservations, and payments while promoting hotel services and local attractions.

We offer a competitive wage of $18.40 per hour and a comprehensive benefits package including medical, dental, and vision insurance, paid vacation, sick leave, and employee travel discounts. Must pass background and drug screening.

Qualifications

• High School Diploma or equivalent required.
• Experience in guest services is preferred.
• Ability to stand for extended periods and lift up to 50 lbs may be needed.
• Strong communication, time management, and teamwork skills.

Responsibilities

• Greet guests, complete check-ins/outs, answer calls and process reservations.
• Provide information about hotel services and local attractions with care.
• Coordinate with housekeeping to ensure rooms are guest-ready and address concerns.
• Maintain accurate records and follow safety and security procedures.

Skills

Guest services

Customer service

Communication

Time management

Team player

Microsoft Office

Internet research

Education

High School Diploma or equivalent

Tools

Office equipment

Job description

Are you the kind of hospitality professional who can turn a simple hotel stay into an unforgettable guest experience? Do you thrive in a fast-paced environment where every interaction is an opportunity to make someone's day? Holiday Inn Express Flagstaff is seeking a full-time Guest Service Agent - Front Desk Associate in Flagstaff, AZ to be the welcoming face of our hotel and create memorable moments for every guest who walks through our doors. If you're ready for a rewarding role where your positive attitude and customer service skills truly make a difference,

As our Guest Service Agent - Front Desk Associate, you'll earn a competitive wage of $18.40 per hour. We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation
• Sick leave
• Employee travel discounts

YOUR DAY-TO-DAY AS OUR GUEST SERVICE AGENT - FRONT DESK ASSOCIATE

This is a full-time position requiring schedule flexibility, reliability, and consistent adherence to assigned shifts and start times.

As our Guest Service Agent - Front Desk Associate, you'll warmly welcome guests, complete check-ins and check-outs, answer calls, process reservations and payments, share information about hotel services and local attractions, and respond to guest requests with professionalism and care. You'll coordinate with housekeeping and other departments to ensure rooms are guest-ready, address concerns quickly and effectively, maintain accurate records, uphold safety and security procedures, and use your hospitality expertise to create seamless, memorable experiences that keep guests returning time and time again.

HERE'S WHAT WE NEED FROM YOU:

• High School Diploma or equivalent
• Experience in guest services
• Ability to stand for extended periods
• Ability to push and pull up to 50 lbs. and carry up to 20 lbs.
• Ability to bend, reach, kneel, pivot, and perform front desk duties
• Ability to operate office equipment
• Ability to manage changing priorities and multiple assignments
• Excellent communication, customer service, and time management skills
• Ability to work effectively both as a team and independently
• Thrives in a fast-paced environment
• Solid computer skills, specifically Microsoft Office and use of the internet

HOLIDAY INN EXPRESS FLAGSTAFF: WHY CHOOSE US?

At Holiday Inn Express Flagstaff, you'll join a team that takes pride in delivering exceptional hospitality and creating memorable experiences for every guest. As part of the globally recognized IHG family, we foster a positive, team-oriented culture built on respect, collaboration, and professional growth. We believe our employees are the foundation of our success, which is why we strive to provide a supportive work environment where contributions are valued, achievements are recognized, and career development is encouraged. If you're looking for a rewarding opportunity with a trusted hospitality brand that offers stability, growth potential, and a welcoming workplace, Holiday Inn Express Flagstaff is a great place to build your future.

Must have the ability to pass a background check and drug screening test.