Hotel Front Desk Supervisor

Flying-Horse-Resort-; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Flying Horse Resort and Club in Colorado Springs seeks a Front Desk Supervisor to lead the front desk team and ensure lodge operations meet our standards of excellence.

You will train staff, handle guest needs, coordinate with housekeeping, and maintain guest satisfaction through proactive service and effective problem solving.

The ideal candidate has hotel experience, strong communication, and a flexible schedule; join a luxury team delivering memorable guest experiences.

Qualifications

• College degree or equivalent experience.
• Previous hotel experience, prior Front Desk Supervisor experience desired.
• Excellent communication skills.
• Exemplary customer service skills.
• Ability to accomplish necessary tasks on the computer.
• Ability to train staff, onboard new hires, and solve problems in a fast-paced environment.
• Schedule flexibility.

Responsibilities

• Supervise front desk staff and oversee lodge operations.
• Lead by example and engage with staff and guests in a friendly manner.
• Monitor day-to-day operations while providing guidance to staff and assisting guests and Members as needed.
• Report maintenance issues, damage or safety hazards to appropriate department and follow through to final resolution.
• Perform cashier functions: post charges, make change, balance cashier drawer.
• Train and supervise front desk staff to ensure guest satisfaction.
• Coordinate with Housekeeping to ensure rooms are cleaned and inspected for arrivals.
• Oversee the housekeeping team—schedules, inspections, orders and special projects.
• Respond to any reasonable task as assigned by manager.
• Assist guests with all needs and resolve guest issues.

Skills

Communication

Customer service

Staff training

Problem solving

Flexibility

Education

College degree or equivalent experience

Tools

Computer skills

Job description

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.Join us at Flying Horse Resort and Club, your success starts now.ROLE & RESPONSIBILITIES:Responsible for supervising front desk staff and ensuring lodge operations meet our standards of excellence. Lead by example and engage with staff and guests in a friendly manner. Monitor day to day operations while providing necessary guidance to staff and assisting needs up Guests and Members.Follow direction from management as a team player to complete the required tasks.Report any maintenance issues, damage or safety hazards to appropriate department and follow through to final resolution.Perform cashier functions to include: post of charges, make change and balance cashier drawerTrain and supervise front desk staff to ensure guest satisfaction.Report any staff concerns to management.Assist in guest services, where needed.Follows established key control policyEnsures proper credit policies are followedCoordinate with Housekeeping to make sure rooms are cleaned and inspected for arrivalsMaintain Lodge supplies for the Front Desk and HousekeepingAssist guests with all needs and resolve guest issuesOversee the housekeeping team – schedules, inspections, orders and special projectsRespond to any reasonable task as assigned by managerMake, confirm and cancel reservations for guestsMaintain open lines of communication with all employees within all departmentsProvide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflictsResponsible for Group blocks and rooming listsAssist in training new staff membersScheduling Front Desk and Guest Services staffAbility to lift, bend, twist, stand and walk for long periods of timeQUALIFICATIONS & EDUCATIONAL REQUIREMENTS:College degree or equivalent experience.Previous hotel experience, prior Front Desk Supervisor experience desired.Excellent communication skills.Exemplary customer service skills.Ability to accomplish necessary tasks on the computer.Ability to train staff, onboard new hires, and solve problems in a fast-paced environment.Schedule flexibilityADDITIONAL NOTES:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.