Hospitality Supervisor

Flying Horse Resort & Club; Colorado Springs (CO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) with employer match

Job summary

Flying Horse Resort & Club in Colorado Springs is seeking a full-time hospitality supervisor to lead the guest-facing team across the Athletic Club, ensuring flawless service and presentation. You will manage scheduling, training, and proactive guest support to deliver memorable experiences.

The ideal candidate has a high school diploma (or higher), 2+ years in hospitality or supervisory roles, strong leadership and communication skills, and proficiency with Office tools and club management

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2+ years of hospitality, customer service, or supervisory experience.
• Strong leadership, organizational, and communication skills.
• Professional demeanor and a passion for delivering excellent customer service.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office; experience with POS or club software a plus.
• Flexibility to work weekends and holidays as required.
• Excellent oral communication skills when dealing with members and staff.
• Ability to meet deadlines with tact and diplomacy.

Responsibilities

• Supervise, schedule, train, and motivate hospitality team members to deliver outstanding guest experiences.
• Serve as the primary point of contact for club members and guests, promptly resolving inquiries, complaints, and service issues.
• Uphold and enforce high standards of cleanliness, safety, and presentation throughout the Athletic Club’s spaces.
• Collaborate with the Leadership Team to implement club policies, processes, and service protocols.
• Assist in onboarding and continuous training for hospitality staff, ensuring consistency in service delivery.
• Monitor daily activities, anticipate guest needs, and respond proactively to ensure a seamless experience.
• Oversee inventory, supplies, and equipment related to hospitality services; submit requests for replenishment as needed.
• Support special events or club programs, working collaboratively with other resort departments.
• Ensure compliance with health, safety, and club regulations at all times.
• Prepare reports and communicate operational feedback to management.
• Other duties as assigned by the Athletic Club Director.

Skills

Leadership

Communication

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

Associate degree or higher in hospitality management

Tools

Microsoft Office Suite

POS or club management software

Job description

Job Details

Job Location: Colorado Springs, CO 80921

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Shift: Any

Overview

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world‑class hospitality. Our resort offers an exceptional experience with top‑notch amenities including two championship golf courses, a luxury hotel, state‑of‑the‑art fitness club, rejuvenating spa, fine dining options, and more.

The Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We’re continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Join us at Flying Horse Resort and Club, your success starts now.

Role & Responsibilities

• Supervise, schedule, train, and motivate hospitality team members to deliver outstanding guest experiences.
• Serve as the primary point of contact for club members and guests, promptly resolving inquiries, complaints, and service issues.
• Uphold and enforce high standards of cleanliness, safety, and presentation throughout the Athletic Club’s spaces.
• Collaborate with the Leadership Team to implement club policies, processes, and service protocols.
• Assist in onboarding and continuous training for hospitality staff, ensuring consistency in service delivery.
• Monitor daily activities, anticipate guest needs, and respond proactively to ensure a seamless experience.
• Oversee inventory, supplies, and equipment related to hospitality services; submit requests for replenishment as needed.
• Support special events or club programs, working collaboratively with other resort departments.
• Ensure compliance with health, safety, and club regulations at all times.
• Prepare reports and communicate operational feedback to management.
• Other duties as assigned by the Athletic Club Director.

Qualifications

• High school diploma or equivalent required; associate degree or higher in hospitality management or a related field preferred.
• 2+ years of experience in hospitality, customer service, or a supervisory role required (country club or resort experience preferred).
• Strong leadership, organizational, and communication skills.
• Professional demeanor and a passion for delivering excellent customer service.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Proficiency with Microsoft Office Suite; experience with POS or club management software a plus.
• Availability to work flexible hours, including weekends and holidays, as required.
• Must possess customer service skills and strong oral communication skills, with competency in dealing with club members and employees under circumstances requiring tact and diplomacy.
• Ability to work effectively under time deadlines.

Benefits

Flying Horse Resort & Club offers a comprehensive benefits package for full‑time employees, including medical, dental, and vision insurance; company‑paid life insurance; short‑term and long‑term disability coverage; and paid time off. We also provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.