Hotel Front Desk Staff

Platinum Hospitality Group LLC; North Carolina; On-site; USD 24,000 - 36,000; Full time

Job summary

Platinum Hospitality Group LLC is seeking a friendly Hotel Front Desk Staff member to join our team. You will greet guests, assist with arrivals and departures, and handle reservations by phone while ensuring accurate guest information and payment details.

You should be dedicated to delivering outstanding customer service, able to multitask, and maintain composure in a fast-paced environment. Prior experience in customer service or front desk operations is preferred, with strong communication

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Greet guests upon entry of hotel to provide positive first impression.
• Assist guests with the arrival and departure from hotel.
• Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
• Understand the importance of responding quickly to guest needs and complaints.
• Maintain sincere interest in providing stellar customer care.
• Ability to process information quickly and accurately.
• Communicate pertinent guest information to designated departments.

Skills

Customer Service

Front Desk

Guest Rapport

Communication Skills

Organizational Skills

Job description

Job Description

We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

Responsibilities:

• Greet guests upon entry of hotel to provide positive first impression.
• Assist guests with the arrival and departure from hotel.
• Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
• Understand the importance of responding quickly to guest needs and complaints.
• Maintain sincere interest in providing stellar customer care.
• Ability to process information quickly and accurately.
• Communicate pertinent guest information to designated departments.

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills