Hotel Front Desk Receptionist at Fairfield Inn & Suites Phoenix Midtown Phoenix, AZ

Fairfield Inn & Suites Phoenix Midtown; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A modern hospitality provider in Phoenix is looking for a Hotel Front Desk Receptionist to join their guest services team. The role involves welcoming guests, managing bookings, and ensuring a pleasant stay. Candidates should have customer service skills, experience in hospitality, and be proficient in Microsoft Office and reservation systems. Join a supportive team where your contribution matters and growth opportunities are plentiful.

Qualifications

• Working knowledge of Microsoft Office and reservation management systems.
• Experience answering telephone calls and handling stressful situations.
• Strong customer service and interpersonal skills.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Manage room bookings and answer guests’ inquiries.
• Perform bookkeeping duties to maintain current guest information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Microsoft Office

Reservation management systems

Education

High school diploma or GED

Job description

Hotel Front Desk Receptionist job at Fairfield Inn & Suites Phoenix Midtown. Phoenix, AZ.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company

Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team. In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.