Evening Hotel Guest Service Representative

North Central Group; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral bonus

401(k) retirement plan with employer 3

Job summary

North Central Group’s Hampton Inn & Suites Phoenix Downtown is hiring an Evening Hotel Guest Service Representative. The role handles phone calls, reservations, and guest check-in/out with a friendly, professional approach in a fast-paced hotel environment. Starting at $18/hour with potential for higher wages for experienced candidates.

Weekend shift is Saturday through Tuesday from 2pm to 10pm. This position requires at least 1 year of front desk or customer service experience in hospitality or

Qualifications

• Must have 1 year of hotel front desk experience or equivalent customer service experience in a fast-paced environment.

Responsibilities

• Answer guests' phones, make reservations, check-in and check-out guests.
• Interact with guests in a courteous, professional manner to create a memorable experience.
• Assist with handling payments and maintaining a balanced cash drawer.
• Proactively respond to guest requests and resolve issues promptly.

Skills

Customer service

Cash handling

Phone etiquette

Attention to detail

Tools

Property management system

Job description

Evening Hotel Guest Service Representative, Hampton Inn & Suites Phoenix Downtown

Join a 2026 USA Today Top Workplace Winner!

Starting at $18/hour, experienced candidates may qualify for a higher wage

Must be able to work Saturday thru Tuesday 2pm-10pm

Must have a minimum of 1 year of hotel front desk experience or customer service in a fast paced environment

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Phoenix Downtown.

How You’ll Make An Impact

The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

  Financial Support

  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

  Ready To Grow With Us?

  Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

  NCG Hospitality is proud to be an Equal Opportunity Employer.

  We participate in E-Verify to confirm employment eligibility for all newly hired team members.