Evening Hotel Guest Service Representative

Hilton; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG Hospitality hotels

Bonus for going above and beyond

Cash for bringing in business

Paid volunteer hours

401(k) retirement plan with employer 3

Health, dental, and vision plans

Paid sick time and PTO

Virtual telehealth access

Job summary

Hampton Inn & Suites Phoenix Downtown, managed by NCG Hospitality, seeks an Evening Hotel Guest Service Representative to greet guests, check them in/out, and handle reservations with a friendly, professional style.

The role requires at least 1 year of hotel front desk or fast-paced customer service experience and the ability to work Saturdays through Tuesdays from 2pm to 10pm. Compensation starts at $18/hour, with potential for higher wages for qualified candidates.

Qualifications

• Minimum 1 year of hotel front desk experience or customer service in a fast-paced environment.
• Must be able to work Saturday through Tuesday, 2pm–10pm.

Responsibilities

• Operate the property management system to check-in/check-out guests, make reservations, process payments, and handle cash.
• Provide courteous, prompt service and address guest requests and complaints to exceed expectations.
• Sell the property using sales techniques to maximize occupancy and revenue.
• Respond quickly and empathetically to guest issues with effective resolutions.

Skills

Customer service

Cash handling

Oral and written communication

Interpersonal skills

Positive attitude

Fast-paced work ethic

Tools

Property management system

Job description

Evening Hotel Guest Service Representative, Hampton Inn & Suites Phoenix Downtown

Join a 2026 USA Today Top Workplace Winner!

Starting at $18/hour, experienced candidates may qualify for a higher wage

Must be able to work Saturday thru Tuesday 2pm-10pm

Must have a minimum of 1 year of hotel front desk experience or customer service in a fast paced environment

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Phoenix Downtown.

How You’ll Make An Impact

The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

  Financial Support

  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

  Ready To Grow With Us?

  Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

  NCG Hospitality is proud to be an Equal Opportunity Employer.

  We participate in E-Verify to confirm employment eligibility for all newly hired team members.