Hotel Front Desk Receptionist

SpringHill Suites Sarasota Bradenton; Sarasota (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a positive and professional hotel front desk agent to enhance guest experiences at their Sarasota location. In this engaging role, you will be the first point of contact for guests, managing bookings, answering inquiries, and ensuring a warm welcome. Ideal candidates will possess excellent communication and organizational skills, alongside a strong commitment to guest satisfaction. Join a team that values relationships and strives for excellence in hospitality. If you are ready to make a positive impact, this opportunity is perfect for you!

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Comfortable taking calls and managing stressful situations.

Responsibilities

• Field customer complaints and manage room bookings.
• Check guests in and out, ensuring correct keys and room numbers.
• Work with housekeeping to ensure rooms are ready.

Skills

Brilliant communication skills

Strong work ethic

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

SpringHill Suites Sarasota Bradenton • Sarasota , FL , US

Posted 3 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$15 hourly

About SpringHill Suites Sarasota Bradenton

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners