Overnight Front Office Manager

Omni Hotels & Resorts; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading luxury hotel as an Overnight Front Office Manager in Austin. Oversee nighttime operations, ensuring guest satisfaction and team performance. With comprehensive training and a culture of respect, this role offers growth opportunities in a dynamic environment.

Benefits

Free downtown parking

Daily hot meals

Medical, dental, vision benefits

401(K) match

Travel discounts

Tuition reimbursement

Qualifications

• Previous luxury hotel supervisory experience required.
• Flexible schedule, able to work nights, weekends, and holidays.

Responsibilities

• Oversee all nighttime front desk and audit functions.
• Support and guide the overnight team, ensuring high performance.
• Deliver exceptional guest service and conduct inspections.

Skills

Problem-solving

Leadership

Communication

Organizational

Multilingual

Education

Four-year degree in hospitality

Tools

Opera

Synergy

ALICE

Microsoft Office

Job description

Join to apply for the Overnight Front Office Manager role at Omni Hotels & Resorts

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is within walking distance from the 6th Street Entertainment District. Omni is a luxury hotel situated in the heart of downtown, close to the Austin Convention Center and the Texas State Capitol.

Overview

Omni Austin Hotel Downtown offers a dynamic work environment with comprehensive training, mentorship, and a culture of respect, gratitude, and empowerment. We are committed to associate growth and satisfaction, with opportunities for internal promotion. If you are friendly, motivated, and passionate about service, this could be your ideal workplace.

Job Description

To oversee all nighttime front desk and audit functions, maintain computer systems, and verify all financial transactions for the day. Collaborate closely with the Director of Front Office Operations to ensure maximum efficiency.

Benefits

• Free downtown parking
• Daily hot meals in the associate cafeteria
• Medical, dental, vision, and other health benefits
• 401(K) match and health savings accounts
• Travel discounts and other perks
• Development programs, tuition reimbursement, and work/life balance initiatives

Responsibilities

• Act as the primary manager-on-duty during overnight hours, providing leadership across departments.
• Support and guide the overnight team, fostering accountability and high performance.
• Assign tasks, ensure operational needs are met, and communicate updates to the morning team and management.
• Deliver exceptional guest service, conduct inspections, and ensure compliance with safety and luxury standards.
• Participate in management meetings, report operational updates, and handle maintenance or guest issues.
• Supervise hotel operations overnight, ensure security, and foster a positive work environment.
• Conduct performance reviews, coaching, and training for night staff.
• Manage front desk functions, financial audits, and prepare reports for hotel leadership.
• Handle escalations, guest complaints, and ensure adherence to policies and standards.
• Oversee system operations, inventory, billing, and financial reconciliations.
• Coordinate with other departments for guest needs and special arrangements.
• Respond to emergencies, maintain security protocols, and ensure compliance with laws and policies.
• Train staff on standards, manage reservations, and ensure accurate record-keeping.
• Support loyalty programs and other marketing initiatives.

Qualifications

• Problem-solving skills, calm under pressure, and previous luxury hotel supervisory experience.
• Strong leadership, communication, and organizational skills.
• Knowledge of night audit, financial reconciliation, and hotel operations.
• Passion for luxury service and guest satisfaction.
• Flexible schedule, able to work nights, weekends, holidays; able to stand for long shifts.
• Four-year degree in hospitality or equivalent experience.
• Proficiency in hotel management systems (Opera, Synergy, ALICE) and Microsoft Office.
• Multilingual skills are a plus.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with applications, contact [e-mail].