Hotel Front Desk Receptionist

La Quinta Inn & Suites Wyndham Auburn; Auburn (WA); On-site; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to create memorable experiences for guests. In this vital role, you will be the first point of contact, welcoming guests and managing their needs with professionalism and care. Your communication skills and strong work ethic will shine as you handle inquiries, bookings, and ensure guest satisfaction. Join a dynamic team where your contributions will enhance the hospitality experience and make a real difference in guests' stays. If you are passionate about service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Impeccable interpersonal and customer service skills required.
• At least one year of hospitality experience preferred.

Responsibilities

• Greet, check-in, and check out guests, managing room assignments.
• Handle incoming calls and online booking requests efficiently.

Skills

Communication Skills

Customer Service Skills

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

1. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
2. Mitigate customer complaints as needed.
3. Bookkeeping: keep accurate records of all hotel guest account information.
4. Communicate with housekeeping to make sure guest rooms are ready.
5. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.

Qualifications:

1. Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
2. Exhibits working knowledge of Microsoft Office and reservation management systems.
3. Comfortable taking telephone calls and mitigating stressful situations.
4. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
5. High school diploma, GED, or equivalent.

Compensation:

$18 - $19 hourly