Front Desk Attendant

The Children's Institute of Pittsburgh; Irwin (Westmoreland County); On-site; Full time

Job summary

Join a leading organization as a Front Desk Attendant, where you will be the first point of contact for clients, providing personalized service and support. This full-time role involves managing inquiries, scheduling appointments, and facilitating communication within a caring environment. With a commitment to high-quality service, you will play a vital role in supporting families and ensuring seamless operations. Comprehensive benefits and a supportive team await you at The Children's Institute of Pittsburgh.

Benefits

Medical

Dental

Vision

PTO

Holidays

Parental Leave

Retirement Plans

Student Loan Programs

Education Reimbursement

Qualifications

• At least three years of healthcare or customer service experience required.
• CPR, First Aid, and Child Abuse certifications (training provided).

Responsibilities

• Provide excellent personalized service.
• Schedule appointments, collect co-pays/deductibles.
• Greet clients and manage telephone system.

Skills

Customer Service

Communication

Education

High school diploma or GED

Job description

Join to apply for the Front Desk Attendant role at The Children's Institute of Pittsburgh.

2 days ago Be among the first 25 applicants.

Careers at Our Amazing Place. At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. With over a century of high-quality care and service to children and families, we’re proud of our team members who make a difference every day.

Job Title: Service Ambassador (Front Desk Attendant)

Location: 8775 Norwin Avenue, Unit 4, Irwin, PA 15642

Pay Rate: $16.06 to $18.89 per hour, non-exempt

Schedule: Monday – Friday, Full Time (including 2 evenings until 7 pm per week)

The Service Ambassador is the first point of contact for clients, demonstrating understanding of clinical practices, workflows, and standards related to client care and operations. Responsibilities include providing personalized service, responding to inquiries, navigating care options, scheduling appointments, collecting payments, and facilitating communication between clients and staff. The role supports the mission and values of The Children’s Institute.

Responsibilities

• Provide excellent personalized service.
• Serve as the first contact for clients regarding care navigation.
• Respond to inquiries, promote services, and meet client needs.
• Schedule appointments, collect co-pays/deductibles, and ensure information is available for staff.
• Greet clients, caregivers, guests, and vendors professionally, both in person and over the phone.
• Operate office equipment such as telephones, computers, copiers, and fax machines.
• Manage the telephone system, answer lines, direct calls, and distribute messages.
• Input client demographic and insurance information into EMRs.
• Obtain initial prescriptions for scheduled services as per guidelines.
• Record no-shows, cancellations, and appointments promptly.
• Assist families in navigating care systems.

Qualifications

• High school diploma or GED preferred.
• At least three years of healthcare or customer service experience required.
• CPR, First Aid, and Child Abuse certifications (training provided).
• Clearances: Act 73 FBI, Act 34 Criminal, and Act 33 Child Abuse.

Benefits

We offer comprehensive benefits including medical, dental, vision, PTO, holidays, parental leave, retirement plans, student loan programs, education reimbursement, and more. Details are provided in the full description.

We are an Equal Opportunity Employer, committed to diversity and inclusion. We welcome all qualified individuals to apply and join our team.