Hotel Front Desk Pro: Guest Services & Reservations

Bally's Evansville; Evansville (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville is hiring a reservations Associate to handle guest calls and process hotel, events, and concert reservations. The role involves accurate data entry, payment processing, and communication of promotions and rates to guests.

The position requires standing and walking for extended periods, flexibility in scheduling, and prior hospitality experience. On-site casino hotel environment with 24/7 operations and comprehensive benefits.

Qualifications

• Customer service experience required.
• Ability to manage time effectively in a fast-paced environment.
• Strong teamwork and communication skills.
• Attention to detail and accuracy when processing reservations.

Responsibilities

• Answer all incoming telephone calls promptly and courteously.
• Process hotel, events, and concert reservations from all sources.
• Connect administrative or guest calls in a timely manner.
• Update and verify travel agent, group, and rate information accurately.
• Process credit card charges for reservations and manage payments.
• Inform guests of promotions, events, and hotel rates.

Skills

Customer Service

Time Management

Teamwork Orientation

Detail Oriented

Customer/ Client Focus

Education

High School or better.

Job description

Bally's Evansville is hiring a reservations Associate to handle guest calls and process hotel, events, and concert reservations. The role involves accurate data entry, payment processing, and communication of promotions and rates to guests.

The position requires standing and walking for extended periods, flexibility in scheduling, and prior hospitality experience. On-site casino hotel environment with 24/7 operations and comprehensive benefits.