Hotel Front Desk Clerk - Guest Experience Expert

Bally's Corporation; Evansville (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation in Evansville, IN is seeking a guest services associate responsible for answering calls promptly, processing hotel, events and concert reservations, and routing administrative or guest calls in a courteous, professional manner while upholding service standards.

You will verify guest information, handle credit card charges for reservations, stay aware of promotions, and assist guests with alternative options when requests cannot be fulfilled.

Qualifications

• Strong customer service skills with a courteous demeanor.
• Ability to manage multiple tasks: reservations, calls, and guest information.
• Comfort with handling credit card transactions and payments.

Responsibilities

• Answer incoming calls promptly and courteously according to service standards.
• Process reservations for hotel, events, and concerts from all sources.
• Connect administrative or guest calls in a timely manner.

Skills

Customer service

Phone etiquette

Attention to detail

Cash handling

Job description

Bally's Corporation in Evansville, IN is seeking a guest services associate responsible for answering calls promptly, processing hotel, events and concert reservations, and routing administrative or guest calls in a courteous, professional manner while upholding service standards.

You will verify guest information, handle credit card charges for reservations, stay aware of promotions, and assist guests with alternative options when requests cannot be fulfilled.