Hotel Front Desk Night Auditor

Hospitality Associates; Seaside (OR); On-site; USD 25,000 - 28,000; Part time

Job summary

Promenade Inn and Suites is seeking a Front Desk Agent to join our team in Seaside, Oregon. The role focuses on overnight front desk duties from 11:00 PM to 7:00 AM, two nights per week (16 hours).

You will be the first point of contact, delivering professional guest service and handling check-ins, inquiries, and payments. Ideal candidates have hospitality experience or strong customer-service skills, proficiency with phone systems, and the ability to interact with guests positively.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficient with phone systems and basic office equipment.
• Strong communication and guest-relations skills.
• Multilingual abilities are a plus; professional demeanor required.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check guests in and out efficiently with accurate information.
• Answer phone calls and direct inquiries to the appropriate department.
• Assist guests with inquiries, resolve issues promptly, and maintain front desk area.
• Process payments and handle cash transactions accurately.
• Collaborate with staff to ensure guest satisfaction and a pleasant stay.
• Reconcile transactions and perform daily reports as needed.

Skills

Customer service

Guest relations

Communication

Multilingual

Professional demeanor

Tools

Phone systems

Reservation software

Job description

Promenade Inn and Suites is looking to add front desk staff to our team! We are primarily looking for a team member who can work Night Audit, 11 pm to 7 am, 2 Nights a week (16 hours). Under new ownership, the Promenade Inn and Suites is looking for a team member who will bring professionalism and exceptional guest service!

We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.

Benefits

• Competitive pay based on experience
• Opportunities for career growth within the hospitality industry
• Training provided to enhance skills and knowledge

Compensation:

$18.50 hourly

Qualifications

• Previous experience in hospitality or hotel is preferred
• Proficiency in using phone systems and basic office equipment
• Strong customer service skills with a focus on guest relations
• Excellent communication skills with the ability to interact effectively with guests; multilingual abilities are a plus
• Knowledge of phone etiquette and professional demeanor
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Outstanding communication skills and excellent customer service skills are required
• Experience in the hospitality industry or guest services is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently, ensuring accurate information
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with inquiries and requests, and resolve any issues promptly
• Maintain a clean and organized front desk area
• Process payments and handle cash transactions accurately
• Collaborate with other hotel staff to ensure guest satisfaction
• Make sure every hotel guest has a pleasant stay
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping. and accounting procedures as required
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management