HOTEL FRONT DESK NIGHT AUDITOR

Hollywood Casino Aurora; Aurora (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Hollywood Casino-Aurora, Inc. is seeking a Hotel Front Desk Night Auditor to provide exceptional guest service while handling check-ins, check-outs, and reservations. This role works overnight to manage front desk operations and basic hotel accounting tasks for daily financials.

Greet guests warmly, process payments, and coordinate with housekeeping and maintenance to meet guest needs. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent is required
• Proven customer service and communication skills are essential
• Basic computer and reservation system proficiency
• Ability to multitask in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to handle electronic payments accurately

Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escalate to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

Skills

Customer service

Multitasking

Reservation system

Attention to detail

Problem solving

Electronic payments

Professional appearance

Communication

Education

High school diploma

Job description

Summary

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escape to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

WE LOVE OUR WORK.

Summary

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escape to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

BRING US YOUR BEST.

• High school diploma or equivalent required
• Previous hotel, hospitality, or customer service experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and reservation system proficiency
• Strong attention to detail and problem-solving skills
• Ability to handle electronic payments accurately
• Professional appearance and demeanor

STARTING SALARY

Starting at $18.00 per hour, based on experience.