Front desk/Night Auditor

Renascent Brighton LLC; Brighton (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Renascent Brighton LLC in Colorado is seeking a detail-oriented Front Desk/Night Auditor to oversee late shifts, handle guest arrivals, and perform end-of-day financial audits. You will be the primary contact for guests during the night, ensuring security and accuracy in transactions.

The role requires experience at a hotel front desk or night audit, strong Excel skills, and the ability to work independently, including weekends and holidays.

Qualifications

• Experience in front desk or night audit preferred.
• Strong attention to detail and accuracy in financial reporting.
• Excellent communication and problem-solving skills.
• Ability to work independently during overnight hours.

Responsibilities

• Check guests in and out and manage reservations.
• Verify payment methods and issue room assignments.
• Perform nightly audits of revenue and transactions.
• Reconcile daily activities and prepare reports for management.
• Coordinate with housekeeping and front desk for VIP arrivals.
• Respond to guest inquiries, complaints, and emergencies promptly.

Skills

Night audit experience

Front desk operations

Customer service

Excel proficiency

Reservations management

Cash handling

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Description

Are you a night owl with a knack for numbers and a passion for hospitality? We are seeking a detail-oriented and dependable Front Desk/night auditor to join our team.

In this role, you’ll ensure a smooth and secure guest experience during the night shift while performing essential end-of-day financial audits and reports. You’ll be the go-to person for late-night arrivals, early departures, and any guest needs that arise after hours.

What We’re Looking For:

• Previous hotel front desk or night audit experience preferred.
• Strong attention to detail and accuracy in financial reporting.
• Excellent communication and problem-solving skills.
• Ability to work independently and stay alert during overnight hours.
• Proficiency in hotel systems and Microsoft Excel.
• Flexible availability, including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Work Environment:

• Quiet hotel lobby setting with minimal supervision.
• Independent, guest-focused, and detail-oriented work environment.
• Frequent standing, walking, and interaction with guests.

Why Join Us?

• Be part of a respected property
• Enjoy competitive pay, full benefits, and Team Member travel perks.
• Work in a supportive, professional environment with opportunities for growth.

Requirements

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Assisting transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Perform nightly audits of hotel revenue and transactions.
• Reconcile and balance daily financial activity and prepare reports for management.
• Check guests in and out, handle reservations, and respond to inquiries.
• Monitor the property for safety and security during overnight hours.
• Resolve guest concerns or emergencies with professionalism and care.
• Maintain a clean and welcoming front desk and lobby area.
• Follow all brand standards, safety protocols, and cash handling procedures.