Hotel Front Desk Manager: Guest Experience & Team Growth

Remington Hospitality; Logan (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

TownePlace Suites Logan is seeking a Front Office Manager to lead our front desk operations, train associates, develop schedules, and cover nights and weekends as needed. You will promote a warm, family-like environment and support guest services with professionalism.

This role focuses on driving guest satisfaction, Bonvoy enrollments, and cross-department collaboration to ensure an exceptional guest experience in Cache Valley. You will be a visible leader on the property.

Qualifications

• Ability to train associates and develop schedules.
• Strong communication skills, both verbal and written.
• Willingness to cover weekends and night shifts.

Responsibilities

• Oversee front desk operations and guest services.
• Drive guest satisfaction scores and promote loyalty programs.
• Collaborate across departments and supervise staffing.

Skills

Staff training

Scheduling

Conflict resolution

Guest engagement

Bonvoy enrollments

Job description

TownePlace Suites Logan is seeking a Front Office Manager to lead our front desk operations, train associates, develop schedules, and cover nights and weekends as needed. You will promote a warm, family-like environment and support guest services with professionalism.

This role focuses on driving guest satisfaction, Bonvoy enrollments, and cross-department collaboration to ensure an exceptional guest experience in Cache Valley. You will be a visible leader on the property.