Front Desk Manager - Guest Experience & Training

Bardessono; Logan (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

TownePlace Suites Logan is the only extended stay hotel in Cache Valley. This Front Office Manager role leads front desk operations, trains staff, and drives guest satisfaction while coordinating with other departments to maintain service standards.

The position requires full-time hours, including weekends and some night shifts, with a focus on creating a welcoming, family-like atmosphere. Ideal candidates will communicate effectively, manage schedules, and promote Bonvoy enrollments, all while

Qualifications

• Experience in hospitality front desk operations and supervision.
• Ability to train staff, develop schedules, conflict resolution.
• Willingness to work full-time, weekends and night shifts.
• Excellent verbal and written communication.
• Commitment to guest service and teamwork.

Responsibilities

• Oversee front desk operations and guest interactions.
• Train associates and develop staff schedules.
• Drive guest satisfaction scores and promote Bonvoy enrollments.
• Collaborate with all departments to ensure smooth operations.
• Cover shifts as needed.

Job description

TownePlace Suites Logan is the only extended stay hotel in Cache Valley. This Front Office Manager role leads front desk operations, trains staff, and drives guest satisfaction while coordinating with other departments to maintain service standards.

The position requires full-time hours, including weekends and some night shifts, with a focus on creating a welcoming, family-like atmosphere. Ideal candidates will communicate effectively, manage schedules, and promote Bonvoy enrollments, all while