Front Desk Manager

Remington Hospitality; Logan (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

TownePlace Suites Logan is seeking a Front Office Manager to lead our front desk operations, train associates, develop schedules, and cover nights and weekends as needed. You will promote a warm, family-like environment and support guest services with professionalism.

This role focuses on driving guest satisfaction, Bonvoy enrollments, and cross-department collaboration to ensure an exceptional guest experience in Cache Valley. You will be a visible leader on the property.

Qualifications

• Ability to train associates and develop schedules.
• Strong communication skills, both verbal and written.
• Willingness to cover weekends and night shifts.

Responsibilities

• Oversee front desk operations and guest services.
• Drive guest satisfaction scores and promote loyalty programs.
• Collaborate across departments and supervise staffing.

Skills

Staff training

Scheduling

Conflict resolution

Guest engagement

Bonvoy enrollments

Job description

We are looking for a hard working and motivated individual with a desire to serve our guests and associates like family. As the Front Office Manager you will be in charge of all front desk operations, including, but not limited to; training associates, developing schedules, conflict resolution, driving guest scores, promoting Bonvoy enrollments, supporting AGM and working closely with each department, etc. This position requires full time hours, weekends, and night shifts as needed. Reliability and a willingness to cover shifts, sometimes at a moments notice is required.

We are looking for an outgoing individual who is willing to put in the work and effort to help our team succeed and grow as individuals and as a company. Setting the example for associates to be their best and creating a warm and welcoming environment for everyone is our top priority. We are expecting these same priorities from out Front Desk Manager.

Qualifications

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Occasional lifting and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

TownePlace Suites Logan is the only extended stay hotel in Cache Valley. It is perfect for business and leisure. You can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access. Feel like your best self, with a State of the art Fitness Center and easy access to our beautiful pool and spa. The beautiful Logan River is right in our backyard with amazing views from our suites. We are close to Utah State University, American West Heritage, USU Innovation Park, Conservice and numerous activities. We are right on Main street as well with plenty of shopping and attractions to enjoy within walking distance. Right next door we have Elements Restaurant and The Riverwoods Conference Center, which has 32,000 sq ft of meeting space. Come and check it out for yourself only at TownePlace Suites in Logan Utah.

Location

Logan TownePlace Suites-SLCTG