Front Desk Representative

The Lodge of Four Seasons; Lake Ozark (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life/Voluntary

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

The Lodge of Four Seasons in Lake Ozark, MO is seeking a Front Desk Agent to warmly welcome guests, manage reservations, distribute keys and answer inquiries to ensure a memorable stay.

Ideal candidates have front desk experience in luxury environments, strong communication skills, and fluency in English; Spanish is a plus. Proficiency with hotel software (OnQ, Opera, Lightspeed, Slack) and flexibility with shifts are preferred.

Qualifications

• Front desk experience in a brand setting or luxury hotel is ideal, with thorough training provided.
• Strong communication, listening, and written skills are required.
• Fluency in English; Spanish language skills are highly desired.

Responsibilities

• Welcome guests, manage guest information, and distribute room keys.
• Answer general inquiries and help ensure an excellent stay for guests.

Skills

Strong communication

Spanish language skills

English fluency

Multi-tasking

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

About the Role

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience

Advancement Opportunities and Professional Career Path

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities

In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

$16.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online