Hotel Front Desk Leader: Guest Experience & Team Coach

Retreat Hotels & Resorts; Town of Middletown (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

Retreat Hotels & Resorts is seeking a Hotel Front Desk Manager in Middletown, NY. The ideal candidate will supervise staff and ensure guests receive exceptional service, fostering repeat visits. Applicants should have at least one year of hospitality experience and a passion for customer satisfaction. Compensation ranges from $18 to $20 hourly, and this position offers a great opportunity to lead a fantastic team.

Qualifications

• 1 year of previous hospitality experience is required.
• Strong ability to provide exceptional customer service.
• Experience in a supervisory role is preferred.

Responsibilities

• Supervise front desk staff to ensure exceptional service.
• Interact with guests to enhance their experience.
• Maintain high standards for customer satisfaction.

Skills

Customer service

Leadership

Hospitality experience

Job description

Retreat Hotels & Resorts is seeking a Hotel Front Desk Manager in Middletown, NY. The ideal candidate will supervise staff and ensure guests receive exceptional service, fostering repeat visits. Applicants should have at least one year of hospitality experience and a passion for customer satisfaction. Compensation ranges from $18 to $20 hourly, and this position offers a great opportunity to lead a fantastic team.