Evening Front Desk Agent — Guest Experience

Retreat Hotels & Resorts; Town of Middletown (NY); On-site; USD 21,000 - 22,000; Full time

Job summary

Retreat Hotels & Resorts in Middletown, NY is hiring two Full-Time Front Desk Agents for the 3:00 PM–11:00 PM shift. You’ll be among the first contacts for guests, handling check-ins, check-outs, and inquiries while delivering a welcoming experience.

The role requires strong communication and guest service skills, weekend availability, and previous hospitality experience. Proficiency with Microsoft Office and reservation systems is a plus.

Qualifications

• Experience in hospitality front desk or similar role.
• Excellent communication and guest service skills.
• Weekend availability and 1+ year preferred.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Tools

Microsoft Office

Reservation systems

Job description

Retreat Hotels & Resorts in Middletown, NY is hiring two Full-Time Front Desk Agents for the 3:00 PM–11:00 PM shift. You’ll be among the first contacts for guests, handling check-ins, check-outs, and inquiries while delivering a welcoming experience.

The role requires strong communication and guest service skills, weekend availability, and previous hospitality experience. Proficiency with Microsoft Office and reservation systems is a plus.