Front Desk Manager: Guest Experience Leader

Comfort Inn of Utica; Utica (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Blue Cross Medical & Prescription Coverage

Delta Dental

401K Retirement Savings

Travel Discounts

Employee-based monetary incentive programs

Job summary

A mid-sized hotel chain in Utica is seeking a Front Desk Manager to lead the front office team. The successful candidate will be responsible for overseeing guest services, ensuring smooth check-in and check-out processes, and leading the front desk operations. A strong focus on customer service and effective communication is essential. Candidates should have at least 2 to 3 years of experience in the hospitality industry and be flexible to work various shifts. Benefits include medical coverage, a 401K plan, and employee incentives.

Qualifications

• 2 to 3 years of experience in a hotel or customer service environment.
• Ability to lift 15 pounds or less and stand for long periods.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Answer inquiries and check guests in/out in a professional manner.
• Oversee VIP and special guest requests.
• Monitor guest feedback and ensure high service standards.
• Assist in training of new hires and maintain good communication.

Skills

Customer service

Communication skills

Teamwork

Time management

Education

High School Diploma or G.E.D.

Tools

Front Desk property management system

Job description

A mid-sized hotel chain in Utica is seeking a Front Desk Manager to lead the front office team. The successful candidate will be responsible for overseeing guest services, ensuring smooth check-in and check-out processes, and leading the front desk operations. A strong focus on customer service and effective communication is essential. Candidates should have at least 2 to 3 years of experience in the hospitality industry and be flexible to work various shifts. Benefits include medical coverage, a 401K plan, and employee incentives.