Guest Experience Leader — Front Office Manager

Courtyard by Marriott Albany Troy; City of Troy (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Hotel room discounts

Comprehensive benefits for full-time

Job summary

Courtyard by Marriott Albany Troy is seeking a Front Office Operations Manager to lead front desk and related departments in Troy, NY. You will supervise associates, manage scheduling, uphold policies, and ensure exceptional guest experiences.

We offer competitive pay starting at $18.00 hourly with potential overtime and bonuses, plus comprehensive benefits. Candidates should have 1–3 years in guest services and strong leadership, with a valid driver’s license.

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
• Ensure proper cash and key control procedures are followed
• Answer inquiries pertaining to hotel policies and services
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
• Perform Front Desk and Food & Beverage duties as needed
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions
• Ensure food sanitation and proper food handling standards are being followed
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
• Ensure all brand standards and initiatives are implemented and followed
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions
• Maintain up to date records and files
• Provide information pertaining to hours and available services of the hotel
• Ensure the cleanliness of the Front office, lobby and surrounding areas
• Assist in checking all fixtures, equipment and conditions for proper operations, report deficiencies

Skills

Communication skills

Customer service

Staff management

Team player

Time management

Organizational skills

Driver's license

Education

Associate's degree or equivalent

Job description

Courtyard by Marriott Albany Troy is seeking a Front Office Operations Manager to lead front desk and related departments in Troy, NY. You will supervise associates, manage scheduling, uphold policies, and ensure exceptional guest experiences.

We offer competitive pay starting at $18.00 hourly with potential overtime and bonuses, plus comprehensive benefits. Candidates should have 1–3 years in guest services and strong leadership, with a valid driver’s license.