Hotel Front Desk Leader: Guest Experience Champion

Live! Casino & Hotel; Northern (KY); Hybrid; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Bonuses

Free parking

Discounted meals

Career growth opportunities

Job summary

Live! Casino & Hotel is seeking a Front Office Manager in Kentucky, USA. The role directs daily front desk operations to deliver efficient, guest-focused service across the hotel.

You will guide staffing, uphold brand standards, and drive continuous improvement to support exceptional guest experiences. Responsibilities include supervising Front Office staff, managing the budget, ensuring policy compliance, and collaborating with other departments for seamless hotel operations.

Qualifications

• High School ed. or equivalent.
• A 4-year degree or equivalent work experience.
• 5–7 years in a high-volume hotel/front office/room division role.
• Must comply with state gaming regulations and licensing where required.

Responsibilities

• Supervise and train Front Office staff including managers, agents, and bell staff.
• Ensure compliance with Front Office policies and procedures.
• Oversee daily Front Desk operations and create a welcoming environment.
• Delight guests and ensure exceptional guest experiences.
• Lead budget development and financial oversight for Front Office.
• Ensure safety and security of team members and guests.
• Collaborate with sales and player development to optimize occupancy.
• Participate in hiring and staffing decisions for Front Office.

Skills

Customer service

Office management

Bookkeeping

Communication

Multitasking

Education

High school diploma

Bachelor’s degree

Job description

Live! Casino & Hotel is seeking a Front Office Manager in Kentucky, USA. The role directs daily front desk operations to deliver efficient, guest-focused service across the hotel.

You will guide staffing, uphold brand standards, and drive continuous improvement to support exceptional guest experiences. Responsibilities include supervising Front Office staff, managing the budget, ensuring policy compliance, and collaborating with other departments for seamless hotel operations.