Front Desk & Guest Experience Lead

Atrium Hospitality; Allen (TX); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is seeking a full-time Front Desk Agent for the Allen Courtyard in Allen, TX. You will oversee front desk operations, manage guest check-ins/check-outs with warmth, and train new team members to ensure smooth service.

The role emphasizes guest satisfaction, problem-solving, and maintaining a lobby-ready environment. Hospitality experience and a high school diploma are preferred; basic hotel systems proficiency is required.

Qualifications

• Customer service experience and patience to keep things running smoothly.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent required; strong communication and basic math skills.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.

Skills

Customer service

Hospitality experience

Team coaching

Communication skills

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a full-time Front Desk Agent for the Allen Courtyard in Allen, TX. You will oversee front desk operations, manage guest check-ins/check-outs with warmth, and train new team members to ensure smooth service.

The role emphasizes guest satisfaction, problem-solving, and maintaining a lobby-ready environment. Hospitality experience and a high school diploma are preferred; basic hotel systems proficiency is required.