Hotel Front Desk & Guest Services Specialist

Nana Management Services, LLC; Kotzebue (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

Nana Management Services, LLC is seeking a Hotel Front Desk Associate in Kotzebue, Alaska, to deliver courteous, professional service at the main point of contact for guests. You will greet guests, check them in, assign rooms, and coordinate with housekeeping and other departments to ensure a smooth arrival experience.

Responsibilities include handling guest requests, processing payments, balancing cash drawers, and maintaining front desk accuracy and security.

Qualifications

• High school diploma or GED.
• Familiar with computer systems and cash handling.
• Must be fluent in speaking, reading, and writing English.

Responsibilities

• Greet and register guests and provide room assignments, accommodating special requests when possible.
• Handle checkouts efficiently and in a friendly, professional manner.
• Balance accounts to zero, including rebates and other charges.
• Print registration cards for next day arrivals and verify wake-up calls.
• Complete required reports and assist with guest complaints and requests.

Skills

Fluent English

Education

High school diploma or GED

Tools

Cash handling

Computer systems

Job description

Nana Management Services, LLC is seeking a Hotel Front Desk Associate in Kotzebue, Alaska, to deliver courteous, professional service at the main point of contact for guests. You will greet guests, check them in, assign rooms, and coordinate with housekeeping and other departments to ensure a smooth arrival experience.

Responsibilities include handling guest requests, processing payments, balancing cash drawers, and maintaining front desk accuracy and security.