Hotel Front Desk Specialist – Guest Experience

NMS; Bethel (AK); On-site; USD 25,000 - 33,000; Full time

Job summary

NMS is seeking a Hotel Front Desk Clerk for the Qavartarvik Customer Lodge in Bethel, AK. This non-rotational role supports front desk operations and related administrative duties, ensuring guest check-ins, room assignments, and accurate billing are handled with courtesy and efficiency.

The position requires high school diploma or GED, fluency in English, solid computer and cash handling skills, and compliance with pre-hire flu shot requirements. Prior clerical experience is preferred.

Qualifications

• Experience performing administrative/clerical duties in a business environment.
• Familiar with computer systems and cash handling.
• Must be fluent in speaking, reading, and writing English.
• Contract requires candidate to get a flu shot pre-hire and annually thereafter.

Responsibilities

• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Assist guests with luggage and/or other personal items.
• Handle checkouts efficiently and in a friendly and professional manner.
• Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
• Verify that all updated contingency reports have been run.
• Print registration cards for next day arrivals.
• Balance accounts to zero, including rebates, paid outs and other misc. charges.

Skills

Cash handling

English fluency

Administrative experience

Education

High school diploma or GED

Tools

POS systems

Job description

NMS is seeking a Hotel Front Desk Clerk for the Qavartarvik Customer Lodge in Bethel, AK. This non-rotational role supports front desk operations and related administrative duties, ensuring guest check-ins, room assignments, and accurate billing are handled with courtesy and efficiency.

The position requires high school diploma or GED, fluency in English, solid computer and cash handling skills, and compliance with pre-hire flu shot requirements. Prior clerical experience is preferred.