Hotel Front Desk & Guest Services Associate

Hyatt Hotels Corporation; Gainesville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Hyatt Hotels Corporation is opening a brand new hotel in Downtown Gainesville and seeks a self-motivated Hotel Host to greet guests, assist with welcome amenities and manage front desk tasks.

The role includes cash handling, guest privacy, resolving issues quickly, and collaborating with food & beverage operations including bartending and barista duties. Prior guest service experience is preferred.

Qualifications

• Must have strong guest service mindset in a fast-paced setting.
• Excellent verbal and written communication skills.
• Proficient with computer applications and cash handling.
• Able to multitask and stay organized under pressure.
• Fluent English; willing to work weekends/holidays.

Responsibilities

• Greet guests and provide exemplary service at the front desk.
• Prepare and assemble welcome amenities for guests.
• Handle cash drops and ensure proper cash handling procedures.
• Maintain a clean, organized front desk and protect confidential guest information.
• Resolve guest complaints professionally and promptly; support F&B duties (bartending/barista) as needed.
• Assist with guest check-in/check-out and servicing meeting rooms.

Skills

Guest service

Team player

Verbal written

Computer skills

Interpersonal skills

Multi-tasking

English proficiency

Self-starter

Job description

Hyatt Hotels Corporation is opening a brand new hotel in Downtown Gainesville and seeks a self-motivated Hotel Host to greet guests, assist with welcome amenities and manage front desk tasks.

The role includes cash handling, guest privacy, resolving issues quickly, and collaborating with food & beverage operations including bartending and barista duties. Prior guest service experience is preferred.