Guest Service Agent, Full Time

Hyatt Taleo; Gainesville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Hyatt Place Gainesville Downtown is opening a new hotel in Downtown Gainesville and seeks a Guest Services professional to welcome guests, staff the front desk, and support the Bakery Café and meeting spaces. This role emphasizes hospitality, accurate cash handling, and a friendly, efficient presence.

You will greet guests, assist with check-in/out, assemble welcome amenities, coordinate with Food & Beverage, and help maintain a clean front desk area.

Qualifications

• Experience in a hotel or restaurant customer service environment is preferred.
• Proficient verbal and written communication skills are required.
• Strong computer skills and familiarity with common software applications.

Responsibilities

• Greet guests and provide excellent service.
• Prepare/assemble welcome amenities and manage cash drops per cash handling procedures.
• Maintain a clean and organized front desk area; handle confidential guest information.
• Assist with guest check-in/check-out and servicing of meeting rooms.
• Work with Food & Beverage operations including bartending and barista duties as needed.

Skills

Customer service

Team player

Verbal and written communication

Computer skills

Multi-tasking

Flexibility

English proficiency

Job description

Guest Service Agent, Full Time | GAI000330

Description

Looking for an exciting opportunity to open a brand new hotel in Downtown Gainesville? Join our opening team! We are seeking a self-motivated professional Hotel Host. The Hotel Host is responsible for greeting guests and providing excellent service, preparing/assembling welcome amenities, ensuring all cash drops are done in accordance with proper cash handling procedures, maintaining a clean and organized front desk area, handling confidential guest information, resolving guest complaints professionally and quickly, working with food & beverage operations including bartending and barista duties.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests is required.

We have high expectations for this wonderful new product and are looking for someone with a passion for hospitality to fill this role. Working closely with the management team, there is a great opportunity at this hotel to develop a diverse skill set and grow within Hyatt. If you enjoy being professionally challenged and are looking for a position that will allow you to grow, this is a great role for you.

The salary range for this position is $15.00/hour.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Team player.
• Refined verbal and written communication skills.
• Proficient knowledge of computer applications.
• Strong analytical, organizational and interpersonal skills.
• Previous experience in a hotel or restaurant customer service role preferred.
• Strong organization and computer skills required.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must be outgoing and a proven self-starter.
• Weekends and holidays may be required as business needs warrant.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in a fast paced position.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate to heavy amount of weight (minimum of 20 lbs).
• Ability to stand for long periods of time and move moderate distances.
• Must be 18 years or older.

Primary Location

: US-FL-Gainesville

Organization

: Hyatt Place Gainesville Downtown

Pay Basis

: Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | Full-time

Job

: Guest Services