Guest Experience Front Desk Agent

Pyramid Global Hospitality; Gainesville (FL); In loco; USD 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Benefits package

Work-life balance

Career growth

Team-oriented culture

Descrizione del lavoro

Hilton University of Florida Conference Center, operated by Pyramid Global Hospitality, seeks a Front Desk Agent in Gainesville, FL. You will welcome guests, check them in/out, and provide concierge support in a welcoming, efficient manner.

Join a team that values guest satisfaction, teamwork, and professional development while delivering an exceptional campus hospitality experience near the University of Florida.

Competenze

• High school diploma or equivalent.
• Strong communication skills in English.
• Comfort with basic computer use.
• A warm, welcoming, and helpful demeanor.
• Ability to multitask in a fast-paced environment.
• A genuine passion for hospitality and exceeding guest expectations.

Mansioni

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Enter and update reservations, group blocks, and guest information.
• Assist guests with local recommendations, property information, and concierge support.
• Maintain a clean and professional front desk area and lobby presence.
• Support guest needs with care, urgency, and professionalism.
• Collaborate with all departments to ensure an excellent guest experience.
• Monitor and maintain sundry shop inventory and transactions.
• Collect guest feedback with enthusiasm and genuine interest.

Conoscenze

Customer service

English proficiency

Hospitality

Multitasking

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Hilton University of Florida Conference Center, operated by Pyramid Global Hospitality, seeks a Front Desk Agent in Gainesville, FL. You will welcome guests, check them in/out, and provide concierge support in a welcoming, efficient manner.

Join a team that values guest satisfaction, teamwork, and professional development while delivering an exceptional campus hospitality experience near the University of Florida.