Aloft Gainesville - Front Desk Agent

Aimbridge Hospitality LLC; Gainesville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company is seeking a Front Desk Agent in Gainesville, FL, tasked with delivering exceptional guest experiences through friendly service and efficient multitasking. Ideal candidates will have a high school diploma and preference for hotel experience, along with familiarity with hotel management software. Competitive benefits, including daily pay and comprehensive medical coverage, will be offered after the initial waiting period.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide exceptional guest service to enhance their stay.
• Communicate clearly and effectively with guests and team.
• Quickly resolve any issues that arise during guest stays.
• Manage reservations and check-in/check-out processes efficiently.

Skills

Guest service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Address 3743 SW Hull Rd, Gainesville, FL, 32607

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Travelers can celebrate style at Aloft Gainesville University Area, a hip new hotel where guests will be close to the University of Florida campus. We offer easy‑breezy access to its sports venues, museums, and medical facilities. Nearby are Butler Plaza West's shops and restaurants. Guests can meet & mingle with friends at our W XYZ(SM) bar, grab a sweet, savory, or healthy snack from Re:fuel by Aloft, our 24/7 pantry, or play in our Re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra‑comfortable signature bed and custom amenities by Bliss Spa.