Front Office Manager: Elevate Guest Experience

Sage Hospitality Group; Boulder (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Sage Hospitality Group is seeking a friendly Front Desk Associate at Embassy Suites Boulder to welcome guests with warmth and professionalism. You will handle check-ins/outs, provide accurate information, and support guest questions to ensure a smooth stay.

In this role, you’ll supervise daily Guest Services operations, maintain accuracy of guest accounts, and contribute to a safe, welcoming environment while upholding the brand’s hospitality-first standards.

Responsibilities

• Greets and completes established check-in procedures for arriving guests, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established procedures to close guest accounts and maintain guest satisfaction.
• Ensures cash handling accuracy and maintains hotel records for charges at check-out.
• Answers inquiries and accepts reservations by communicating hotel rates and information and using suggestive selling to increase occupancy and revenue.
• Maintains guest relations by staying informed about in-house and area functions to provide timely and knowledgeable responses, in person and by phone.
• Operates the PBX equipment to handle calls and schedule wake-ups to ensure timely guest service.
• Controls cash transactions at the front desk and maintains personal bank per hotel policy.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned

Job description

Sage Hospitality Group is seeking a friendly Front Desk Associate at Embassy Suites Boulder to welcome guests with warmth and professionalism. You will handle check-ins/outs, provide accurate information, and support guest questions to ensure a smooth stay.

In this role, you’ll supervise daily Guest Services operations, maintain accuracy of guest accounts, and contribute to a safe, welcoming environment while upholding the brand’s hospitality-first standards.