Mgr Front Office

Sage Hospitality Group; Boulder (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Sage Hospitality Group is seeking a friendly Front Desk Associate at Embassy Suites Boulder to welcome guests with warmth and professionalism. You will handle check-ins/outs, provide accurate information, and support guest questions to ensure a smooth stay.

In this role, you’ll supervise daily Guest Services operations, maintain accuracy of guest accounts, and contribute to a safe, welcoming environment while upholding the brand’s hospitality-first standards.

Responsibilities

• Greets and completes established check-in procedures for arriving guests, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established procedures to close guest accounts and maintain guest satisfaction.
• Ensures cash handling accuracy and maintains hotel records for charges at check-out.
• Answers inquiries and accepts reservations by communicating hotel rates and information and using suggestive selling to increase occupancy and revenue.
• Maintains guest relations by staying informed about in-house and area functions to provide timely and knowledgeable responses, in person and by phone.
• Operates the PBX equipment to handle calls and schedule wake-ups to ensure timely guest service.
• Controls cash transactions at the front desk and maintains personal bank per hotel policy.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned

Job description

Why us?

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Embassy Suites Boulder, we embrace:

• \"Uniquely Colorado\" Experience- Two distinct properties united under a shared Canyon corridor identity, drawing inspiration from Boulder's vibrant culture, natural beauty, and innovative spirit.

• Experiential Hospitality- Staff serve as storytellers and guides, creating immersive, locally rooted experiences across both properties.

• Creative, Passion-Led Service- Emphasis on enthusiasm and authenticity, with team members who bring genuine energy to every guest interaction.

• Urban Retreat Atmosphere- Thoughtful design and attention to detail create a cohesive sense of place along Canyon Boulevard, whether guests are staying in all-suite comfort or a modern inn setting.

• Unified Brand, Distinct Experiences- While each property offers its own character, both share a commitment to elevated, people-first hospitality that reflects the best of Boulder.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Embassy Suites Boulder and align with Sage Hospitality’s commitment to genuine, meaningful connection.

Job Overview

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform other duties