Front Desk Supervisor

Sage Restaurant Group

Boulder (CO)

On-site

USD 28,929 - 31,684

Full time

14 days+

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Benefits offered by this job

Sage Hotel & Restaurant Discounts

Hilton Hotels Discount

Free RTD Ecopass

Sick Pay

401(k)

Paid Sick Time

Medical, dental, & vision insurance

Paid time off for vacation, and holidays

Job summary

Sage Restaurant Group in Boulder is hiring a Front Desk Supervisor to oversee daily front office operations. This role involves training staff, ensuring excellent customer service, and resolving issues promptly.

The ideal candidate has a high school education and at least one year of experience in a similar position. Competitive pay of $21.00 - $23.00 per hour, along with various employee benefits, is offered.

Qualifications

1+ years of experience in a related position.
Requires understanding of hotel front office procedures.
Must have experience dealing with the public.

Responsibilities

Supervise operations of the front desk.
Train and direct front desk staff.
Resolve customer issues quickly and efficiently.

Skills

Customer service skills

Mathematical aptitude

Supervision skills

Education

High school education or equivalent

Job description

Front Desk Supervisor

Why us?

What we offer:

Sage Hotel & Restaurant Discounts across the US
Hilton Hotels Discount
Free RTD Ecopass
Sick Pay
401(k)

Come join our Front Office team in Boulder! We are looking for those who have a passion for creating unique experiences.

At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid‑back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community.

*Open Until 7/13/2026*

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Complete established check‑in procedures for arriving guests and facilitate guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records.
Courteously and accurately answer inquiries from potential guests and accept hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintain good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operate the PBX equipment, including assisting outgoing calls, scheduling and setting wake‑up calls and paging guests.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.

Qualifications

Education / Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge / Skills

Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate in person and on telephone frequently.
Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
Continuous standing 90% of time - communicating with guests.
No climbing required. No driving required.
Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
Continuous standing - 80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate‑controlled work station under fluores‑cent lighting. Work inside 95%

Benefits