Hotel Front Desk Guest Services Agent

Grand Casino Hinckley; Hinckley (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Parental leave

401k

Tuition reimbursement

Birthday & anniversary gifts

Job summary

Grand Casino Hinckley is seeking a friendly Hotel Guest Services Front Desk Agent to greet guests, assist with reservations, and coordinate check-in procedures. You will handle payments, safeguard guest information, and pre-register guests, ensuring a smooth arrival experience.

Responsibilities include maintaining reservation accuracy, guiding guests about amenities and hours, and supporting bell staff. Prior hotel experience is preferred and flexibility for varied shifts is required.

Qualifications

• Prior hotel experience preferred.
• Must obtain GRA license.
• Ability to lift up to 25 lbs.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet, register, and manage the check-out process for Guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Maintain knowledge of all Grand Casino properties and nearby special events to inform Guests.
• Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate Guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting Guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

Skills

Guest service

Communication

Detail oriented

Team player

Professional appearance

Flexible shifts

Job description

Grand Casino Hinckley is seeking a friendly Hotel Guest Services Front Desk Agent to greet guests, assist with reservations, and coordinate check-in procedures. You will handle payments, safeguard guest information, and pre-register guests, ensuring a smooth arrival experience.

Responsibilities include maintaining reservation accuracy, guiding guests about amenities and hours, and supporting bell staff. Prior hotel experience is preferred and flexibility for varied shifts is required.