Full-Time Front Desk Agent

Crescent Hotels and Resorts; Fairfax (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Fairfax Marriott at Fair Oaks in Fairfax, VA seeks a Guest Services Agent to greet and register guests and manage checkout, delivering outstanding service and profitability. This on-site, full-time role is hosted by Crescent Hotels & Resorts on the property.

You will input guest details, confirm rates, assist with payments, upsell hotel services, answer questions, and ensure guests know room location for a seamless stay.

Qualifications

• Team-oriented approach essential for coordinating with front desk and other hotel departments.
• Attention to detail required for accurate guest registration and billing.
• Commitment to guest satisfaction and integrity in handling payments.

Responsibilities

• Greet guests and complete registration at check-in, including room assignment and keys.
• Assist guests with check-out, process payments, and handle various forms of payment.
• Provide information on hotel services, local area and promotions; upsell where appropriate.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Ability to Make an Impact

Job description

Fairfax Marriott at Fair Oaks
11787 Lee Jackson Memorial Hwy
Fairfax, VA 22033, USA

• On-site
• Travel Required : No
• Rate : $16 USD per hour
• Ops - Hourly Non Mgmt
• Full-Time
• Requisition #: FULLT044593

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Travel Required

No.

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Preferred

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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