Hotel Front Desk / Guest Service Rep

Home2 Suites Milwaukee Airport; Milwaukee (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Holiday pay

Travel hotel discounts

Referral bonuses

Paid time off to volunteer

Employee Assistance Program

Job summary

Home2 Suites Milwaukee Airport is seeking a Guest Service Representative to join our front desk team. You’ll be the first point of contact for guests, greet them warmly, assist with check-in/check-out, and handle reservations with attentiveness.

The role is full-time and on-site with weekend availability required. Starting wage ranges from $15.00 to $16.00 per hour, with potential increases based on experience and tenure.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong communication skills and professional guest interaction.
• Basic computer skills required.
• Prior hotel or customer service experience is a plus; we offer training.

Responsibilities

• Serve as the first point of contact for guests and create a welcoming experience.
• Greet and assist guests during check-in/check-out with a friendly attitude.
• Handle guest requests, inquiries, and reservations professionally.
• Coordinate with Housekeeping, Maintenance, and Sales for seamless operations.
• Manage front desk duties including payments and room assignments.

Skills

Customer Service

Hospitality

Communication

Problem Solving

Team Player

Tools

PMS Software

Job description

• On-site
• Front Desk
• Full-Time
• Requisition #: HOTEL005541

Description

• Position: Guest Service Representative / Front Desk
• Starting Salary Range: $15.00-$16.00/hour or more based on experience.
• Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months.
• Employment Type: Full-Time
• Shift: Open availability and weekends required.
• Application Deadline: November 30, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award‑winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.