Hotel Front Desk Guest Experience Agent

Hotel Indigo Waco-Baylor; Waco (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver an exceptional guest experience. You will welcome guests, check them in and out, manage guest information, and distribute keys and room assignments to ensure a smooth stay.

The ideal candidate has strong communication, a good work ethic, and the ability to handle calls and inquiries about room rates, availability, and amenities.

Qualifications

• High school diploma or equivalent.
• Excellent time management, organizational, customer service, and interpersonal skills.
• 1 year of hospitality front desk or guest services experience preferred.
• Comfortable taking telephone calls and handling stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Welcome guests and check them in and out, ensuring correct keys and room numbers.
• Coordinate with housekeeping to prepare guest accommodations.
• Handle customer complaints as necessary.
• Answer calls, online and in-person booking requests, and inquiries about rates, rooms, and amenities.
• Keep accurate records of guest accounts and reservations.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver an exceptional guest experience. You will welcome guests, check them in and out, manage guest information, and distribute keys and room assignments to ensure a smooth stay.

The ideal candidate has strong communication, a good work ethic, and the ability to handle calls and inquiries about room rates, availability, and amenities.