Guest Experience Concierge — Front Desk

TEXAS WESTERN MANAGEMENT PARTNERS; Waco (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Courtyard Waco is hiring a full-time Front Desk Agent to warmly greet guests, check them in and out, and coordinate with the reservations team. You will handle guest inquiries, upsell room rates, and keep accurate records.

You will assist with VIP arrivals, wake-up calls, transportation arrangements, and promote hotel services and local attractions. A professional appearance and courteous, efficient service are essential to guest satisfaction.

Responsabilidades

• Registers guests into the hotel promptly and courteously, upselling to maximize room rates.
• Greets, registers, and assigns rooms to guests.
• Answers and routes calls; takes guest messages with accuracy.
• Assists with sales and marketing efforts as directed by the General Manager.
• Prepares for group check-ins, check-outs, and VIP arrivals.
• Handles confidential guest information with integrity.
• Balances cash and processes guest payments per policy.
• Promotes hotel services and local attractions to guests.
• Arranges transportation for guests when needed.
• Responds quickly to guest requests and follows up for satisfaction.

Descripción del empleo

Courtyard Waco is hiring a full-time Front Desk Agent to warmly greet guests, check them in and out, and coordinate with the reservations team. You will handle guest inquiries, upsell room rates, and keep accurate records.

You will assist with VIP arrivals, wake-up calls, transportation arrangements, and promote hotel services and local attractions. A professional appearance and courteous, efficient service are essential to guest satisfaction.