Assistant Front Office Manager — Lead Guest Experience

Blue Sky Hospitality Solutions; Town of Huntington (NY); Sur place; USD 30 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Life Insurance

Travel Discounts (Hilton team)

Training & Development

Career Growth

Résumé du poste

Blue Sky Hospitality Solutions is seeking an experienced Assistant Front Office Manager for Hilton Long Island/Huntington in Melville, NY. You will lead the Front Office team, coach associates, and ensure a warm, professional guest experience across front desk and guest services.

The role requires a minimum of two years in Front Office or Guest Services with supervisory capabilities; Hilton or major-brand hotel experience is preferred to maintain brand standards and service quality.

Qualifications

• Two years of hotel Front Office or Guest Services experience.
• Previous supervisory or management experience strongly preferred.
• Hilton or other major-brand hotel experience preferred.

Responsabilités

• Assist with daily leadership of Front Desk, Guest Services, PBX and related front-office functions.
• Serve as the manager on duty during assigned shifts.
• Ensure efficient guest arrivals, departures, room assignments and billing.
• Monitor lobby activity and maintain a visible leadership presence during peak periods.
• Coordinate with Housekeeping, Engineering, Reservations, Sales and Security to resolve operational and guest concerns.
• Review occupancy, arrivals, departures, VIPs, groups, special requests and hotel activity before each shift.
• Support night audit and overnight operations when required.
• Ensure accurate cash handling, credit-card processing, deposits and shift documentation.

Connaissances

Front Office leadership

Guest services

Communication

Problem solving

Staff coaching

Formation

High school diploma or equivalent

Hospitality or business degree (preferred)

Outils

Property-management systems

Reservation platforms

Microsoft Office

Description du poste

Blue Sky Hospitality Solutions is seeking an experienced Assistant Front Office Manager for Hilton Long Island/Huntington in Melville, NY. You will lead the Front Office team, coach associates, and ensure a warm, professional guest experience across front desk and guest services.

The role requires a minimum of two years in Front Office or Guest Services with supervisory capabilities; Hilton or major-brand hotel experience is preferred to maintain brand standards and service quality.