Front Desk Experience Supervisor

VH Hospitality; Oak Brook, Northern (IL, KY); Hybrid; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Employee discounts

Job summary

VH Hospitality is seeking a Front Desk Supervisor to oversee the daily front desk operations at the Oak Brook location. The role involves guiding guest registrations and checkouts, supervising front desk agents, and promoting guest satisfaction with professional service.

The position requires strong leadership, communication, and organizational skills, with a focus on accurate payments and daily reporting. Availability includes varied scheduling to support hotel operations.

Qualifications

• Register guests into the computer and verify reservation details.
• Greet guests and promote hotel rewards program.
• Demonstrate strong communication with guests and team members.

Responsibilities

• Greet and register guests, verify reservations, and collect payment.
• Supervise front desk agents and assign tasks for registration and checkout.
• Provide training and support to front desk staff.
• Ensure daily reports and forms are completed.

Skills

Customer service

Leadership

Communication

Staff supervision

Training

Education

High school diploma or equivalent

Tools

Front desk software

Job description

VH Hospitality is seeking a Front Desk Supervisor to oversee the daily front desk operations at the Oak Brook location. The role involves guiding guest registrations and checkouts, supervising front desk agents, and promoting guest satisfaction with professional service.

The position requires strong leadership, communication, and organizational skills, with a focus on accurate payments and daily reporting. Availability includes varied scheduling to support hotel operations.