Guest Experience Manager - Front Desk Leadership

Indus-Hospitality-Group; City of Rochester (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Indus Hospitality Group in Rochester, NY seeks a Guest Service Manager to oversee the front desk and guest services, ensuring smooth arrivals, departures, and memorable experiences. This role requires supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs while upholding brand standards and hotel policies.

You will lead a team dedicated to delivering friendly, responsive, and professional service, maintaining

Formación

• 1–3 years of related front desk or guest services experience.
• AA degree or equivalent required.
• Must be able to lift up to 50 pounds.
• Strong communication and problem-solving abilities.

Responsabilidades

• Assign duties and shifts to associates and monitor adherence to policies.
• Handle guest inquiries and resolve complaints promptly.
• Perform Front Desk duties as needed.
• Maintain accurate records, logs, and inventory of supplies.
• Coordinate with restaurant, lounge, and other departments to meet guest needs.
• Ensure cleanliness of front office, lobby, and surrounding areas.
• Attend staff meetings and participate in service improvement initiatives.

Conocimientos

Guest service

Front desk supervision

Team leadership

Communication skills

Problem-solving

Educación

Associate's degree or equivalent

Descripción del empleo

Indus Hospitality Group in Rochester, NY seeks a Guest Service Manager to oversee the front desk and guest services, ensuring smooth arrivals, departures, and memorable experiences. This role requires supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs while upholding brand standards and hotel policies.

You will lead a team dedicated to delivering friendly, responsive, and professional service, maintaining