Hotel Front Desk Attendant

Four Points Sheraton DFW Airport North; Tucson (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a front desk agent to provide exceptional guest experiences. The role involves managing bookings, greeting guests, and ensuring satisfaction. Ideal candidates will have strong communication skills and a commitment to service excellence. If you have hotel experience and are ready to contribute to a positive environment, apply today!

Qualifications

• 1+ year of hotel industry experience preferred.
• Impeccable interpersonal skills and ability to handle stressful situations.

Responsibilities

• Greet, check-in, and check out guests, managing room bookings.
• Ensure hotel guest account information is accurate.
• Work with housekeeping to prepare rooms for new guests.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Mitigate customer complaints as needed Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred Compensation: $16 - $17 hourly

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