Hotel Front Desk Attendant

Bighornlaw; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent to be the first point of contact for guests. The role involves managing guest check-ins and check-outs, providing information about hotel services, and ensuring a positive guest experience. Ideal candidates will have a strong customer service background and be comfortable working flexible hours.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports.
• Provide guests with information about hotel amenities and travel directions.
• Handle guest check-ins, check-outs, and payment processing.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Provide guests with information about hotel amenities, dining, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate hotel switchboard, take calls and provide information and transfer calls

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Proven customer service experience with a strong guest-focused mentality
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$13 - $15 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.